I have traveled extensively and only choose 8.0 or above rated hotels, and I cannot figure out how this one made it to that category. Musty rooms, dingy furniture, tired looking lobby, this may have been a boutique hotel at one time, but its prime is long gone. The pictures on the website are obviously dated.
Description says housekeeping daily, but we never had service the four days we were there.
Bathrooms were dirty, tub, shower curtain, and spider webs. (see pictures)
Breakfast was minimal. Waffle maker was broken three out of the four days we were there. The other two days they were empty at 8:30 with no refills. The staff did come out and clean it and close it down. The other offerings were yogurt, two types of cereals, bananas and apples on two days, and bagels, with very little put out and most gone by 8:30, Staff told me that the only thing they were required to refill were the bagels. The only bagels left on one day at 8:30 were onion flavor. I was told there were pastries earlier, but she was not refilling them. We knew that it was continental and didn't expect much, but we did expect what they offered from 7 - 10, to not be finished by 8:30 with no refills.
When at the desk, you had to speak first, because they were often unaware you were standing there because they were on their phones.
Truly a disappointment, because we loved our visits to the places we visited in Schenectady.