Experience Mercure Hotel Aachen am Dom, a hotel in the heart of Aachen-Mitte. Connect to WiFi and plan your day with the help of multilingual staff, or rent bikes to explore nearby attractions like the iconic cathedral. Helpful staff have left a lasting impression on previous guests.
Maastricht (MST-Maastricht - Aachen) - 38 min drive
Cologne - Bonn Airport (CGN) - 63 min drive
Liege (LGG) - 88 min drive
Eurogress Aachen Bus Stop - 9 min walk
Aachen (XHJ-Aachen Central Rail Station) - 13 min walk
Aachen Central Station - 13 min walk
Restaurants
Nespresso N-Point - 3 min walk
Louisiana Aachen - 6 min walk
Domkeller - 3 min walk
DINEA Café & Restaurant - 7 min walk
Deniz Kebap Haus - 3 min walk
About this property
Mercure Hotel Aachen am Dom
Located near a train station, Mercure Hotel Aachen am Dom is a great choice for a stay in Aachen. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
117 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Check-out time is noon
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Offsite parking nearby (EUR 18 per night)
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Room service
What to do
Discount at nearby fitness center
Golf lessons nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
Some profits reinvested in community and sustainability
Double-glazed windows
Uses some LED lighting
Waste recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Elevator
Elevator door width (inches): 34
Room amenities
Be entertained
LCD television
Satellite TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Uses some LED lighting
Recycling
Water-efficient showers only
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 24 per person
Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 19 per pet, per night
Parking
Parking is available nearby and costs EUR 18 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.
Also known as
Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen
Frequently asked questions
Does Mercure Hotel Aachen am Dom offer free cancellation for a full refund?
Yes, Mercure Hotel Aachen am Dom does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hotel Aachen am Dom?
Yes, pets are welcome. There's a charge of EUR 19 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Mercure Hotel Aachen am Dom?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability).
What's the area around Mercure Hotel Aachen am Dom like?
Mercure Hotel Aachen am Dom is in Aachen-Mitte, a short 9-minute walk from Eurogress Aachen Bus Stop and 4 minutes' walk from Aachen Town Hall.
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Reviews
Mercure Hotel Aachen am Dom Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
9.2
Location
8.6
Staff & service
8.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently described as great, good, and excellent by multiple guests. (7 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Breakfast
Cities
Drinks
Parking
Bathroom
Shopping
Restaurant
Location
Reviews
Verified
10/10 Exceptional
Jan 14, 2026
Frendly check-in , nice breakfast and early check out
Shoji
Shoji, 2-night trip
Verified
8/10 Very good
Feb 2, 2026
Room was very clean and well organized . The location was a bit noisy overnight. Breakfast average and very expensive for what it is. Staff was friendly and courteous/ professional.
Carl
Carl, 3-night trip
Verified
10/10 Exceptional
Dec 4, 2025
Very clean room! Very quiet although across from elevator. Room 218 was quite nice. Excellent stay and very close to center of town.
George
George, 1-night trip
Verified
10/10 Exceptional
Jul 29, 2025
Excellent hotel stay. Great breakfast and big windows in room.
David
David, 4-night trip
Verified
10/10 Exceptional
Dec 15, 2025
We enjoyed our stay at Mercure Hotel Aachen. The room was clean and staff quickly responded to our request for extra pillows (we originally only had one each). All of the staff were friendly and very helpful. Breakfast was good. Not much noise outside considering how busy the Christmas markets were, so we slept comfortably.
Anne
Anne, 2-night trip
Verified
8/10 Very good
Apr 14, 2025
Very good location for dinner and shopping.
Takahiko
Takahiko, 1-night trip
Verified
10/10 Exceptional
May 6, 2024
Wonderful hotel and staff in a great location
Alan
Alan, 2-night trip
Verified
10/10 Exceptional
Oct 5, 2025
good for more than one night
Lovely staff, top floor room with dedicated lift and panoramic views, thoroughly enjoyable
chris
chris, 3-night trip
Verified
10/10 Exceptional
Apr 24, 2025
Convenient, walkable distance to most of the old city, a friendly staff
HASSAN
HASSAN, 5-night trip
Verified
10/10 Exceptional
Jul 17, 2025
near amdom very good location
kyusik
kyusik, 4-night trip
Verified
8/10 Very good
Aug 30, 2025
Good location. Very close to historical centre. Staff is polite.
Alexander
Alexander, 1-night trip
Verified
10/10 Exceptional
Sep 8, 2025
A week in Aachen
Hotel staff were always very helpful.Room was clean and tidy.Location ideal for all amenities in Aachen town centre.All in all a very pleasant stay.
Linda
Linda, 7-night trip
Verified
8/10 Very good
Oct 7, 2023
Very nice hotel located very centrally
Armando
Armando, 1-night trip
Verified
10/10 Exceptional
Dec 6, 2024
Had a wonderful time at this hotel. Staff were wonderful.
Donald
Donald, 3-night trip
Verified
10/10 Exceptional
Jun 15, 2025
Very easy check-in experience. I loved the room which was very clean and spacious very well done.
Carl
Carl, 1-night trip
Verified
10/10 Exceptional
Sep 24, 2024
Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!
Michelle
Michelle, 2-night trip
Verified
10/10 Exceptional
Sep 21, 2024
Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you
Nikolas
Nikolas, 3-night trip
Verified
8/10 Very good
Jun 13, 2024
The hotel located at good place. The front service is very good.
Shijie
Shijie, 4-night trip
Verified
10/10 Exceptional
Jun 27, 2024
Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception.
Room was clean and comfortable and a good size.
kevin
kevin, 8-night trip
Verified
10/10 Exceptional
Aug 30, 2024
The hotel was really close to bars, restaurants and the shopping centre. The cathedral was literally round the corner. The staff were all helpful and friendly.
Julie
Julie, 2-night trip
Verified
10/10 Exceptional
Nov 28, 2023
Nothing bad to say about this hotel or staff. We had a great night. Rooms are clean, and very nice that you have a complimentary drink at the room. Will definitely book again!
Renee
Renee, 1-night trip
Verified
10/10 Exceptional
Dec 7, 2024
We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.
Timothy
Timothy, 2-night trip
Verified
10/10 Exceptional
Oct 16, 2025
The bed was soooooo comfortable and the staff was very helpful - not just professional but friendly and welcoming.
We had a small issue with our car, we parked it in fron of the hotel to check in and by the time we got back out, there was a police officer writing us up. The officer saw we really were unloading and cancelled the ticket, but the staff got quite upset as they normally have an arrangement with the police that before writing up someone on the special spott "for unloading only" they check with reception if the people are indeed checking in and I just know the emlployee must have given him an earful when she spotted him...
Dominique
Dominique, 1-night trip
Verified
8/10 Very good
Aug 20, 2023
Mercure Hotel a Good Choice but Lacks Amenities
Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.
Robert
Robert, 2-night trip
Verified
10/10 Exceptional
Oct 28, 2023
Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.