6/10 Bueno
26 de agosto de 2025
Not what's advertised
Would never stay at Nine Tree again.
I had to request a room change as soon as I arrived due to an extremely strong sewage/sewer gas smell that filled the entire room (it was so strong, as soon as you opened the door). Found that it was coming from the washroom's drain pipes.
Room change was seamless, however the new room smelled musty/sweaty - best description would be mixed between mild BO, wood, and sweat (but at least it wasnt sewer). Was bearable but you would expect a fresh clean smelling room from this establishment, considering it's Parnas brand.
Tried the gym but was small, and not well kept - sweat stains from use, because there were no wipes or cleaning aids for guests to wipe with before/after use.
And after each room service, the washroom smelled like rags that they wiped with weren't sanitized enough. Took hours for that smell to go away each time.
There are no place to hang towels *anywhere*. The only rail is on the wall out of reach from the shower, so you'd have to place your new towels on the vanity top that was unsanitarily wiped.
The initial room that smelled had windows so you could air it out - the second room had no windows at all.
Cut the stay short due to the hotel falling short on cleanliness and convenience, but trying to get a refund or credit was worse than their cleanliness standards.
We stayed at Parnas Jeju (which was absolutely amazing), hence we decided to try this hotel as it was "by Parnas" but failed .
Cliente verificado
Viaje de 7 noches
Opinión verificada de un huésped de Hoteles.com
