After talking to the GM, I considered not posting a public review. However, I feel that it’s important to share experiences to help others make a eise decision when spending over $400 a night for a luxury experience. First, when I called the hotel the day of check in, I got a voicemail 3 times. I left a voicemail. I got no call back. When we arrived at the hotel, the lady working the front desk was efficient but she was not friendly. I don’t need a Disney experience but I do expect a certain level of customer service to be provided for the rate this hotel is priced at. When we entered the room, there was mold on the air vent above the bed & mold on the drywall. The film in the shower was lifting and peeling off. The carpet was dirty and stained which could have easily been steam cleaned. The clock did not work (even after I reset the clock). When I woke up in the morning, the room was 64 degrees and the heat did not work. I’ve emailed with the GM and I was offered a discount for our issues. Also, the complimentary breakfast includes yogurt, pastries, grits/toppings and hard boiled eggs. There was no meat provided. Overall, I would not recommend this hotel as it appears regular maintenance is not a priority. I work in the long term rental business & I’m aware routine maintenance can mean loss of revenue if a room is unavailable to be occupied. I appreciate the GM assured me the above issues were addressed.But I would suggest looking into a variety of other choices in the area.