We mistakenly booked for dates in November instead of October. After discussions with the booking agent, we were told to go to the Hotel on 19 October and the Hotel would see what they could do. When we got there, the Manager said he could do nothing about the problem and he had no more rooms. We could already see from online booking sites, including the agent we had booked through, that there were indeed rooms available. The gentleman just couldn't be bothered tending to our concerns. Our mistake initially, Yes, but he should have shown some understanding. We subsequently found a fabulous apartment by the amphitheatre, much cheaper than this Hotel and totally modern. So some good emerged from the cold and uncaring attitude that greeted us at Hotel Etnea.