Max, the receptionist, was extremely friendly, helpful, and accommodating. The breakfast was well stocked and I could tell the woman running it took pride in her work, and was very friendly, even towards the kids.
The pool area didn't have many towels for guests to use (after 9pm so maybe they had just run out for the day.)
There was no bedding in our room for the sofa bed but Max was quick to grab me some when I asked. We booked a suite room for our family of 8 and the floors were pretty gross and the room definitely needs a deep cleaning. The hotel itself could use a deep cleaning or at least cleaning to baseboards and flooring ( the things that people notice when they are hoping not to bring bugs home with them!) Overall, Id rank the stay a 7.5 because Max was very kind and intentional in her welcoming of guests and I know it's not her job to keep the hotel clean. Id only return if we couldnt find a hotel closer to our destination next time because I'm a germaphobe and the bathrooms and cleanliness is a big deal for my family.