Generally the room was good. The lack of plug sockets was an issue. In fairness, the breakfast was also good.
However, the customer service was terrible. I left my Oakley sunglasses at the pool side, due to the distraction caused by a KPOP band fliming in the area.
Despite having a photo evidencing that the glasses were left on a table, the hotel said they were not there.
I have sent three messages since, requesting the hotel to check the CCTV to determine what happened to my glasses, but have not received a response.
In addition, I ordered two cocktails during happy hour to be delivered to my room. One was charged at the correct price (40% off) but the other was charged at full price, with no discount applied, despite both being ordered during happy hour.
When I raised this on checkout, I was advised that they were "prepared in different bars within the hotel" before being delivered to my room.
In my opinion, this is disingenuous and irrelevant. Despite questioning the price on checkout, the staff were unhlpful and refused to apply the discount for the second drink.
This was not a matter of expense, but rather a point of principle.
Coupled with the unwillingness to properly investigate what happened to my sunglasses, I believe this represents poor customer service, and to this end I would not recommend staying at this hotel