You can tell that there was a lot of care that went into the design and creation of this hotel, but unfortunately, there has been a lack of maintenance that erodes the overall experience.
The Good:
- The Museum is well curated, thoughtfully presented, and inspired. We really enjoyed each exhibit.
- Idol Wolf and Good Press are both high-quality restaurants, and we enjoyed the food and service at each. The portion sizes and ingredients were both above our expectations for a hotel restaurant.
The Bad:
- While the rooms are clean, there was a general lack of maintenance for the most basic needs for a hotel guest. For example, our shampoo and body wash were both ripped off the wall, and rather than being repaired, the broken bottles were just placed in the shower. We needed to call the front desk in order to receive functioning toiletries, which was disappointing given the price of our nightly stay.
- While a small detail, we were only provided one coffee cup in our room. A great coffee maker can only be enjoyed if we have a cup to drink out of, and it underlined the lack of attention to detail we had seen in other parts of our stay.
- The pool and locker rooms were very poorly maintained and frankly dirty. Towels were not consistently available (only in the women's locker room), the shower grout was visibly moldy, and there was a lack of general maintenance in what clearly was a previously beautiful pool and spa area.
Overall, the experience was fine, but below expectations.