This was the worst hotel experience I have ever had. The receptionist, Benjamin, did not welcome us on arrival and was immediately rude. After a long flight and being awake for 24 hours, we arrived at 11am and were already checked in, yet he refused to let us wait in the reception area. When we asked where we could stay until 3pm, he dismissed us, rudely told us there was “nothing to do in Sliema,” and showed us the way out. This behaviour was unprofessional and his attitude was disgusting. When we asked for our room number, he claimed he didn’t know. We left the hotel without keys or any information about the room. The manager, Kate, was defensive and dismissive when we raised concerns on same day. Things became worse when we returned. The room did not have a private bathroom as advertised. Instead, the bathroom was outside in a communal corridor, dirty, with worn-out towels and used dirty pillowcases that were not replaced despite complaints. We were told there were no clean replacements available. The bathroom and room had insects, and hygiene was extremely poor. The hotel refused to change or upgrade our room, claiming nothing was available, even though rooms were shown as available online. Breakfast was also unhygienic, with flies around uncovered food and often no coffee. This hotel provides misleading information during reservations about amenities, it was misrepresented, extremely unhygienic, and staffed by rude, dismissive employees. I strongly advise avoiding it.