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Kampala Serena Hotel

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At Kampala Serena Hotel, indulge in a luxurious retreat with a free breakfast buffet and rejuvenate at the onsite spa. Enjoy poolside relaxation, an art gallery, coffee shop/cafe, garden views from the terrace and health club activities including yoga classes.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
The current price is $207
$247 total
includes taxes & fees
May 28 - May 29

Why we love this property

Business meets pleasure
Centrally located in the business district, this hotel features meeting spaces and a business center. Guests enjoy spa services and a bar after work.
Poolside luxury
Cool off in the outdoor pool as kids splash in their own children's pool. Relax on loungers under umbrellas or enjoy poolside dining and drinks.
Spa and wellness paradise
Luxurious spa treatments, couples rooms, and yoga classes create a wellness haven. A garden, sauna, and hot tub complete this relaxation retreat.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

9.0 out of 10
Wonderful
(16 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Hilton Garden Inn Kampala
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  • Airport transfer
  • Free parking
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9.0 out of 10, Wonderful, 177 reviews
The price is $121
$145 total
includes taxes & fees
May 28 - May 29
Hilton Garden Inn Kampala
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About the neighborhood

Map
Kintu Road, Kampala, 256

What's nearby

  • Uganda Golf Course - 8 min walk - 0.7 km
  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Embassy of Sudan - 15 min walk - 1.3 km
  • Embassy of Sweden - 18 min walk - 1.6 km
  • The Acacia Mall - 3 min drive - 2.2 km

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Lotus Mexican Resturant - ‬4 min walk
  • ‪Park Square in the Sheraton - ‬9 min walk
  • ‪The Pizzeria - Speke Resort - ‬11 min walk

About this property

Kampala Serena Hotel

When visiting Kampala, Kampala Serena Hotel is a great choice to consider. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Pearl Restaurant, one of 6 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar.

At a glance

DONE

Hotel size

    • 152 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: 6:00 PM
    • Express check-in available
    • Late check-in subject to availability
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Baby bath

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Winery release events

Working away

  • Business center
  • 16 meeting rooms
  • Conference center (10290 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 150.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Property Registration Number 61491

Also known as

Hotel Kampala

Hotel Kampala Serena

Hotel Serena Kampala

Kampala Hotel

Kampala Hotel Serena

Kampala Serena

Kampala Serena Hotel

Serena Hotel Kampala

Serena Kampala

Serena Kampala Hotel

Kampala Serena Hotel Hotel

Kampala Serena Hotel Kampala

Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel offer free cancellation for a full refund?

Yes, Kampala Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kampala Serena Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at Kampala Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Kampala Serena Hotel?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Kampala Serena Hotel?

Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.

What are the check-in and check-out times at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM. Check-out time is 10 AM. Express check-in is available.

What is there to do at Kampala Serena Hotel and nearby?

Onsite recreation at Kampala Serena Hotel includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kampala Serena Hotel?

Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining.

What's the area around Kampala Serena Hotel like?

Kampala Serena Hotel is in Nakasero, a short 9-minute walk from Uganda Golf Course and 12 minutes' walk from The Parliament of the Republic of Uganda.

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Reviews

Kampala Serena Hotel Reviews

9.6

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a chef making a fantastic omelette and good cappuccino. (3 reviews)
  • The pool was well above expectations, with a waterfall and greenery, and a wonderful experience overall. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Cities
Bed
Restaurant

Reviews

Verified

10/10 Exceptional

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Noah, 2-night trip
Verified

10/10 Exceptional

Clean room and very friendly staff
Peter, 2-night trip
Verified

10/10 Exceptional

Clean room and very friendly staff
Francis, 2-night trip
Verified

10/10 Exceptional

Very relaxing, serene, friendly staff, good food and great facilities
Sharon, 3-night trip
Verified

10/10 Exceptional

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Franklin, 1-night trip
Verified

10/10 Exceptional

The room service was more than excellent. The staff are very warm and kind
Maishara, 9-night trip
Verified

10/10 Exceptional

Wonderful garden
Per, 5-night trip
Verified

10/10 Exceptional

Friendly and great staff
Ron, 6-night trip
Verified

10/10 Exceptional

Clean roos
Ankita, 10-night trip
Verified

10/10 Exceptional

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Mahamood, 3-night trip
Verified

8/10 Very good

Breakfast is best part

Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
V A, 2-night trip
Verified

10/10 Exceptional

The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
michael, 2-night trip
Verified

10/10 Exceptional

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Kim, 1-night trip
Verified

10/10 Exceptional

Nice, clean and quiet environment!. Room service is great.
Annette, 2-night trip
Verified

10/10 Exceptional

The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Momodou, 3-night trip
Verified

6/10 Good

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Martin, 2-night trip
Verified

10/10 Exceptional

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Rudo, 3-night trip
Verified

8/10 Very good

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Elizabeth, 4-night trip
Verified

10/10 Exceptional

This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Nassim, 1-night trip
Verified

10/10 Exceptional

Exceptional Service!
Maddaline, 6-night trip
Verified

8/10 Very good

Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
David, 8-night trip
Verified

10/10 Exceptional

Beautiful Property

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Tijuana, 2-night trip
Verified

10/10 Exceptional

Park like property in nice district. Helpful staff. Buffet dinner was fair- I was sickened, possibly by warm food at the buffet.
Elliott, 1-night trip
Verified

8/10 Very good

food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Cheikh, 7-night trip
Verified

8/10 Very good

A lush oasis

Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Richard, 4-night trip