When we arrived, the lobby was somewhat dirty and hadn't been vacuumed in sometime. In our original room, there were crumbs on the floor and the bedding appeared dirty, with hair noted on the pillows and other debris on the bedding. We contacted the front desk. The staff was incredibly receptive to our complaints and put us in a new room. This room was cleaner; however, the toilet was broken, flushing/draining very slowly. Our family was in town for a youth sporting event, and needed to get out of the door quickly in the morning. Breakfast was late being set out, forcing us to leave without being able to enjoy the breakfast we paid for. The staff was friendly and helpful, it just overall felt like a somewhat neglected property.