My stay at the hotel was quite disappointing. The cleaning of the rooms was mediocre, and the showers in the bathrooms were malfunctioning. I had to change rooms three times during my stay, and each one had issues with the bath, including backed-up drains and low water pressure in the shower.
The restaurant offered the same breakfast every day: plantains with eggs, cheese, or pork chops. For lunch, the only option was the Dominican Flag, which consists of white rice, chicken, and beans. Dinner was almost identical to breakfast. The food at the restaurant was very simple, and it seemed that the manager lacked hospitality experience and did not adequately supervise the staff after their shifts.
The hotel needs new, proactive management that pays attention to detail. For instance, a worker folds guest room towels on top of the lobby couch, where people sit. This practice is quite unhygienic. Additionally, staff play music in the reception area daily, which adds to the disorder due to the lack of supervision.
On a positive note, the location of the hotel is excellent.