The Good
Cleanliness and Comfort: The apartment was immaculate, spotless, and matched the comfort level of a high-end hotel room.
Location: Perfectly situated for exploring, making it easy to get around once settled.
The Bad
Check-In Disaster: Online check-in was completed beforehand and the PIN was saved in the app, but upon arrival, the PIN vanished and the app stated the property was occupied. With no direct phone line and an unresponsive WhatsApp support number, we were stranded. We only avoided sleeping on the street because a kind resident let us use her phone to reach customer service just in time.
Missing Essentials & Amenities: The bathroom lacked hand soap / hand wash, leaving only a used, broken bar of soap on the basin - a deeply disappointing touch that was never resolved despite requesting a replacement. The kitchen also lacked paper towels, and while we needed a power adapter, staff did bring a couple quickly after we asked.
Communication Breakdown: Customer service responsiveness and arrival coordination were completely inadequate, earning a zero in this department. The lack of communication cost us half a day of our trip and forcing us to miss a planned itinerary.