This new 5 Star hotel has issues.
When we checked in everything was very nice, the staff was welcoming and we got a drink while checking in.
When we got to our room, 603, which was on the 6th floor it was quite hot in the room and we were shocked to see that the very small window in the room, was permanently shaded, and opened into a maintenance shaft that was closed on the top, meaning no light AND no air. The AC unit in the room blasted hot air no matter what setting we tried.
We tried to call the reception to ask for a different room, but the phone in the room did not work. We were really late for a dinner so we decided to bring it up with the reception on the way out. We showered, and the condition in the room became unbearable, we had to open the door into the hallway to try to cool the room down.
I went down to the reception to explain the situation and was met with a MEH, nothing we can do about it. Didn't offer us a phone number to the reception if we needed room service or anything else. That the phone didn't work was out of his hands and that this is what we had paid for. It was obvious that the staff has heard these complaints before and are instructed to insist that this is described, as the other staffer that we checked out with said exactly the same thing. It is not. There is NO indication that the room you purchase at a 5 start luxury hotel, will not have a window and feel like a dungeon. He would attempt to turn off the heat from his side somehow, so that