8/10 Muy bueno
27 ene. 2026
I have been traveling to Rwanda for about 15 years. Due to the location of my friends, I have always needed to stay on the eastern or south eastern side of the city. This has greatly limited my choices for hotels. In the past, I have stayed at the legacy hotel, which was always a near disaster. However, this year when I looked on Hotels.com, I noticed a new hotel. So I booked a week here in January 2026.
Nice stay here was bittersweet. I very much liked the staff, and they did their best to correct some problems. First, I will outline the good points.
The room was clean. The food was excellent. The staff was extremely courteous and friendly. The room was a bit small however it was well appointed.
Now for the negatives. Unfortunately, this negative is my number one priority and that is the air conditioning.
If you were gonna book at this hotel, you need to be aware of a problem. I should tell you that the hotel is aware of this problem and has assured me that they will try to correct this.
In order to save energy every room is equipped with motion detector. Unfortunately, that motion detector is connected to the air-conditioning. So if you were in the room and you were laying down and you don’t move for 15 minutes, the air-conditioning shuts off.
I alerted the engineering staff to this problem, and one of the very capable people came and hardwired the box to bypass the motion detector. However, this was only done in room 222. So you need to be aware of this problem.
Philip
Philip, viaje de negocios de 7 noches
Opinión verificada de un huésped de Hoteles.com
