6/10 Bueno
14 oct. 2025
First off the bar and restaurant staff were great mostly, a very special shout-out to Talanoa and Agnes afternoon shift at the bar.
What I Didn't like was asking for a late check-out and being told 4 seperate times to check later. I asked at check-in please check tomorrow, asked after breakfast the next day, please check tonight, I asked at 2245 the night before told to check in the morning.
I was annoyed at this time went to go find the duty manager I'd seen closing in the bar. There the night shift was coming on. The employee introduced himself and asked how everything was. I explained I'd been chasing a late check-out. And Yes I was aware there is normally a charge he'd said to give him a little time. As I was heading out to continue enjoying the independence Day celebrations I would check when I got back. Upon returning the desk was unattended was going to call from the room but the lovely guy on Nightshift rang me before I could ring him. He said that I could have till 1230 there is normally a charge but it would be complimentary this time for the confusion. But guess what the front desk rang the next morning to enquire when I was checking out. So fail.
I asked twice to speak with a manager on the Saturday told there was no manager available by the front desk. But they were there getting ready for a bunch of VIPs from Wyndham no less I believe from what I could understand.
As for the room stuff splattered at the entry, last guests dirty towels hanging on door.
Daniel
Daniel, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
