This organization operates their reservations in a misleading/fraudulent manner. I used Hotels.com to find a rental property for a business trip last week. I found this property which they indicated was at one address on Jarvis St. in Toronto. I paid and received an email confirmation of my reservation at that property address. Only when I went to their site to complete my online check in did I find that they had shifted my reservation 7 blocks to the north to another property which was not within easy walking distance of my meetings. When I reached out to be placed in the original property they informed me they had the right to shift customers to a "comparable property generally in the same area". If they had disclosed the property they ultimately placed me in I would not have booked and paid. By the time I found out, it was too late for me to change. They should not be allowed to do this. As customers, we certainly should have the right to know what property we are reserving. In addition to being misled, I had to incur unplanned public transport and rideshare costs.