6/10 Bueno
26 jul. 2025
Was Not Overly Happy
We had booked a ground floor due to our age and amount we travelled with. We had to book an additional night prior, and could not do that through Hotels.com. We called for a room, and they committed to give us the prior night for the same room we booed so we do not have to move. We arrived and told us we only had a 2nd floor room (no elevator, but could move again to the ground floor the next day. We were very upset, it was difficult for us to bring our stuff upstairs on the hot day. We did not move since we had already set up the room. The room itself was very clean and spacious, fridge/freezer and microwave. WIFI was okay. The Window though is really dirty and needs cleaning. We arrived at 7:30 am for breakfast, and there were only dry crumbs of eggs and 3 cold Breakfast sausages. Breakfast was supposed to be from 6-10 am. I asked the desk attendee, and she asked me if she should make more. We left with minimal breakfast. Other days they had breakfast, but it is powdered eggs, and dry sausage. It was much better the last time we stayed here several years ago. The A/C in the room is undersized and ran continuously. The cleaning staff had to be asked to empty our garbage and replace towels. They were very nice and friendly.
Tony
Tony, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com