Disappointed!! ….where do I start?
• We stayed 7 nights at Craig’s Royal Hotel.
• Aircon thermostat obviously not working as it just kept getting hotter. We advised reception 3 times, and were told a technician would be through. That didn’t happen. We turned it off. Ballarat winter.
• Fridge in the room wasn’t working. We fixed it, as other requests were not honoured. (AIRCON)
• Going green policy!! In theory I like this, I don’t have a fresh bed or clean towels at home, and agree it is a waste of resources. IN THIS CASE going green is going MEAN. A coffee cup and wine glass for 5 days is not green, it’s grotty. Rubbish still needs to be removed, and some surfaces wiped down. When I mentioned this, I was asked why I hadn’t requested a clean. Jess did come through on one of our last days, and a true credit to the hotel.
• Crazy prices for drinks. “We serve luxury wines and spirits”, but why mix black label with coke? Large glass of wine(yummy) and scotch and coke $29.54.
• I noticed the bars and restaurant were rarely used (too pricey?), but pokies open from early until 4am. Focus is obvious.
• And the last straw, after spending copious amounts of money on parking meters I was charged $90 for parking (refunded after request).
Kristina