2/10 Mediocre
24 dic. 2025
I was refused to Check-in because I had a dog. And they still took my payment anyway. I asked for a refund and they told me no. Only certain rooms allow dogs. There was no option to book those rooms. I had no idea the room I booked was no pets allowed.
I tried to explain this several times but they do not care, and will take payments anyway.
The policy says no refund at 4:00pm. I booked my room at 7:15pm and checked in at 8:00pm, not knowing about the pet friendly rooms (because it doesn’t say!)
If you plan to stay here with a pet, be 1000000% sure that room is pet friendly or they will take your money anyway and will not empathize. Better yet, stay somewhere else. The staff is not kind.
Also… Merry Christmas
Marilyn
Marilyn, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com





















