While the staff were friendly and tried to be helpful, especially with the cab driver who would only take cash (lending me money), they also would not print me off a map leading to the telecom shop when I asked for it.
They said there were many around, and I got lost and walked around for hours. Also, the room I booked was sold, and they said I needed to upgrade (and charged me for this upgrade) I was tired and waved it through, but being that it was a mistake on behalf of their business I do not feel like I should have been punished for it.
Likewise, the room (for whatever reason) was/is on a floor only accessible by the service elevator and not the main elevators. Weird? Generally the welcoming process, although awkward when you dont share language, could still be improved for a place that claims to be an 'international' hotel.