The hotel charged us in full upon arrival, despite the fact that we had already paid using a reward night. They admitted the mistake and promised to refund the money, but after six weeks, we still haven’t received it despite repeated promises and reminders. Additionally, there was loud partying until after 3 a.m., making it impossible to sleep. We tried calling the reception, which was supposed to be staffed 24/7, but no one answered. The hotel has completely ignored our complaint regarding the party.