4/10 Regular
27 ago. 2025
Dogs should not be allowed in the upstairs rooms
When my family and I first checked in things were okay. Upon entering we had to duck our heads as there was a birds nest directly across from our door. We had left and went exploring. When we came back around 7:00 the people above us had a dog and they were very loud!! People with dogs are supposed to be on the bottom floor according to the hotels rules. When I called the office the person told me that he would call them and ask them to quiet down but that there was nothing he could do since it wasn't 10:00pm. About 10 minutes later I called the office again and the person said he couldn't get a hold of them and that he would walk over and ask them to quiet down. I then asked that if I could possibly switch rooms and he said "No" that they were completely full. Also, it was my 50th birthday. Finally the upstairs people quieted down until about 7:00am when the loud noise started again. The room was okay. The screens on the windows were torn so we couldn't keep the windows open which was a bummer because I love to listen to the ocean. I was really looking forward to this trip and the hotel stay. When I checked out in the morning I explained to the gentlemen "John" what had happened and he had told me that people with dogs are not supposed to be in the rooms above the bottom floor. John was apologetic and very kind.
MaryAnn
MaryAnn, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
