4/10 Regular
4 de octubre de 2025
We accidentally booked a Smoking room and when we got to our room it was absolutely disgusting. The sheets were dirty and had stains on them, and the room was unbearably stinky. My wife has asthma so we needed to change rooms. When we asked the front desk if we could switch to a non-smoking room, they claimed the hotel was full and that was impossible. The parking lot was empty and it was very obviously not full, but they insisted we used some spray on the smoking room as a solution.. I explained that didn’t work for us and we are happy to pay more if needed to switch to a non-smoking room. The women at the front desk was trying really hard to be accommodating, but was answering to a man in the back room who refused to come out and speak with us. After almost an hour of back and forth, they simply switched us to a non-smoking room, which was all we needed in the first place. We felt very disrespected and it was truly horrible customer service. The non-smoking room was slightly better, but the onsens at the hotel were disgusting and the whole hotel smelled like an old motel. We ended up leaving and going to another hotel for our third night rather than staying there. The river view from the room was nice, but that’s about it. I would highly recommend going to a different hotel in the area.
Russell
Russell, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
