2/10 Mediocre
9 de agosto de 2024
Take care of your car..it can be damaged easily
It could have been a good stay but unfortunately due to a bad management and poor cooperation level, my review is one of the worst I ever shared. If you leave your car just outside of the building be prepared as it might get damaged overnight and suddenly nobody will help you with that nor assist you. Apparently cameras are out of service (and from the picture you could clearly see a camera pointing right on the direction of my car, so maybe it’s a fake one?..that’s a different topic though..maybe a lawyer could help with that). I even asked when arrived if the car was ok parked that way as the drive way is quite narrow. The young lady at front desk offered her help but obviously she was not able to help a lot but she did her best, the management that should have called me back the same day of course did not ring back..so unprofessional! It is not acceptable whatsoever to leave a car in pristine conditions outside of a so called 4* hotel to find it the following morning with a damage and on top of that no explanation nor support from the direction. I would have given 0 if possible, but it could have been a nice experience as well. Not worthy, that’s my honest opinion: wanting to have a nice experience and instead you get an expensive damage on a brand new car!
Loris
Loris, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com
