Unfortunately, we had a very unpleasant experience upon arrival.
The hotel clearly advertises free parking directly at the hotel on its own website. Nevertheless, when we arrived, we were told that all parking spaces were occupied and that we would have to pay ourselves to park in a car park some distance away.
When we pointed out that free parking was one of the reasons we had chosen the hotel, the receptionists continued to insist that the hotel did not guarantee parking. They maintained this position even though we could document it both on the hotel’s own website and on our Hotels.com receipt, where free parking was also specifically listed as part of our reservation.
We therefore felt both poorly treated and misled, and the way the reception staff handled the situation was very disappointing. This poor start unfortunately affected our overall impression of the stay. The room was large, but felt dark and rather cold.
For these reasons, we unfortunately cannot recommend Hotel CONTEL Koblenz.