The Huma Kotor Bay is an enigma; could be a fantastic 5-star hotel but lets itself down on many basics of customer care. Overall, we enjoyed the our time. It is peaceful hotel in a beautiful area with great views across the bay, in Dobrota approx. 40 mins walk from Kotor Old Town. The hotel looks great; modern and sophisticated, close to the water with comfortable rooms overlooking the bay, two small pools, a gym and spa area, and a large private beach club. Breakfast was also a pleasant, efficient experience with lots of choice and availability.However, major improvement is required in its housekeeping, beach club and overall customer care; Reception service is erratic, hotel staff openly argue and gossip, the general manager serves only VIP customers and staff are obviously undertrained. Beds are made poorly, rooms not cleaned daily and towels not regularly replaced. Our mattress was stained due to no protector. The beach club looks great with 100+ loungers and views across the bay, a swimming area, a bar/restaurant and lounger service but the team are inexperienced, with simple orders taking 30m to arrive. The club also allows lounger reservation by placing towels on behalf of guests. Mudra, their fine dining restaurant, is expensive and struggles for custom and so is given the hard sell by all staff which feels cheap. Other reviews indicate that Huma consistently struggles to address these basic issues; with proper training and attention to detail it could become great