My stay at this hotel was extremely disappointing. The front desk staff, especially the man with glasses, was rude and dismissive. He made me feel unwelcome, and I couldn’t help but feel his attitude was influenced by either my being a solo female traveler or my appearance. Every time I asked for help, he was unresponsive and unhelpful.
The room was small, uncomfortable, and excessively warm. When I asked to lower the air conditioning, he only adjusted it by 1°, which did nothing. The bed was uncomfortable, and the overall room quality did not justify the price.
On my last day, after having my luggage held, I returned and sat in the lobby to wait for my train. The same staff member asked if I needed my bags, acting as if I didn’t belong there. He didn’t offer any hospitality, and I was left feeling uncomfortable. I moved to another part of the hotel to avoid further interaction.
Breakfast was poorly managed—half an hour after the scheduled time, the buffet wasn’t ready, and there was no to-go option, unlike other hotels I stayed at in Italy.
While the restaurant staff was friendly, the poor service and uncomfortable accommodations made this hotel the worst experience of my trip. I would not recommend it to anyone and will not return.