I live in Birmingham. I travelled to Sheffield for a very important appointment and I had a very bad experience. I booked a hotel room online and made a mistake regarding the check-in time. When I arrived at the hotel, I asked if it was possible to change the check-in time, but they refused. I then asked them to adjust the time or refund me so that I could rebook another room, because it was 3 a.m., I was exhausted, and I just wanted to rest. They refused again and told me that I had to book another room or leave the hotel.
I had no choice. It was 3 a.m., I didn’t know anyone in the city, so I was forced to book another room and pay a second time. At 10 a.m., they came knocking on my door and asked me to leave the room. I was very surprised and had nowhere to go. I ended up outside, in the cold, from 10 a.m. until 3 p.m., which was the time of my return train.
It was a very bad experience.