2/10
Hotels.com states, for this hotel, "Exempts fees for service animals". My partner who is a paraplegic has 2 service dogs, 5 lb and 10 lb, and were trained to detect medical
situations. She has all the necessary state and town paperwork and were offered to hotel employees to verify at check in. During the stay one of the hotel employees informed me that there will be a $25.00 charge for cleaning because of the service animals. I once again stated they were service animals and she says it doesn't matter. My question is why does Hotels.com state " Service animals exempt from fees"? When it was time to check out my partner went in and asked why they weren't following Hotels.com rules and her rights. The hotel employee proceeded to tell her that Service animal paperwork is a sham and stereotyped my partner she was doing the same thing although my partner walks with forearm crutches and plastic ankle supports. This employee also stated that she follows Nevada laws not other states laws. How ignorant , Disabled citizens laws are federal. My partner went in the lobby not to argue, but to question and this employee was arguing with her like she was a school child. Hotels.com needs to take this complaint seriously . Disabled people rights are not being followed and hotels like this are going to tarnish the reputation of Hotels.com and other booking agents.
michael
Viaje de 2 noches