We had a fantastic stay at Cuore Napoletano. Saw other reviews about access to the property after hours, but we had no issues at all, we were offered remote checkin but I preferred in person. Yes they do not have a reception with a person there, but they are super responsive on whatsapp, Jeanette was assigned to check us in. She was in constant communication with us and waiting for us at the property, she did our checking super fast, was very friendly, showed us how everything worked and suggested many places to eat, some of her suggestions were the best restaurants we tried. Sunday night the wifi was not working, I contacted her on WhatsApp and she answered within seconds, showed us how to reset the router! Superb service from Jeanette and Coure Napolitano! I would stay here 100% if I am coming back to Naples. The place is super conveniently located, 10 min walk to train station, 5-7 min walk to Metro station. And very close to historic centre. We didnt use the breakfast service, we like to try different places to eat and this was not a feature we cared much about… All in all, great experience, great location, great price,and awesome service from Jeanette!!! A++