My stay was wonderful from start to finish. The hotel was clean, comfortable, and welcoming, but what truly made the experience exceptional was the staff.
I ran into an issue with a booking error at another property, and I was stressed trying to figure out what to do. Tashia and Gwen went above and beyond to help me navigate the situation. They were patient, kind, and genuinely cared about making sure everything was resolved. Instead of treating it as someone else’s problem, they took the time to assist me and made a difficult situation so much easier.
Customer service like that is rare and deserves recognition. Their professionalism, compassion, and willingness to help turned what could have been a frustrating experience into a positive one. Because of them, I was able to relax and enjoy my stay.
The hotel itself was excellent, but Tashia and Gwen are the reason I’ll remember this visit and happily recommend this property to others. Thank you both for your outstanding service and for making me feel valued as a guest.