2/10 Mediocre
21 jun. 2025
To whom it may concern,
I am writing to express my complete outrage and demand a full and immediate refund after the appalling conditions we experienced during our stay at your hotel on the night june 20.
From the start, the experience was unacceptable. The first room assigned to us was infested with live cockroaches and had visible blood stains on the bedding and furniture. To make matters worse, I was woken up in the middle of the night by a cockroach crawling on me in bed. When I turned on the light, several more were visibly moving around the room.
We asked to be moved — and were transferred to a second room. Same issue.
Then a third. Again, infested.
A fourth room followed — still no improvement. Every single room we were given had the same cockroach infestation. It’s shocking and disgraceful.
At that point, we had no choice but to leave the hotel entirely in the middle of the night and find emergency accommodation elsewhere. This caused us to incur unexpected additional expenses, which were not part of our travel budget. As a direct result, we had to cancel other plans and activities we had scheduled, simply because your hotel failed to provide even basic livable conditions.
This was not just inconvenient — it was extremely stressful, upsetting, and costly. I am attaching photographic evidence of the infestation and the blood stains, which speak for themselves.
Given everything we went through, I am demanding a full and urgent refund, and I expect your respons
Ramón
Ramón, viaje de 1 noche
Opinión verificada de un huésped de Travelocity
