Place deserves 0 stars. Besides the hotel flooding...
1st: Hotels.com do not supply specific reservation information to the hotel itself. I booked a poolside room, but hotel staff had no knowledge of this, where visibly annoyed when I insisted on a poolside room. They confirmed this as true, stating they don't receive any info other than bed size/count and # of guests. Hotels.com does not advise customers of this at any point, which is highly misleading.
2nd: The room had no heat. This was a surprise to the hotel staff, who assigned us an alternative room.
3rd: This room had heat, but also: a broken shower curtain rod, mildew, no extraction fan, and caulking everywhere. The hot water took several minutes to reach the tap. The countertop was dirty. There was a sign for a special drink feature (but the feature itself was missing). The chair was breaking, the bedside lamp shade was broken and had a pink and brown stain on it. The television was burnt in blue. I work in tech, it was not a setting, it was LED burn out.
4th: Outside of our room, the pool area smelled like sewage. There was molding/severe water damage on the wall and ceiling. A bucket was on the ground to catch the falling wet debris.
5th: Pool - water was dark, dirty, and FREEZING. The "hot" tub was lukewarm and dirty, the jets did not function properly and neither smelled like they had the proper chemicals applied. We used the hot tub briefly, but showered immediately after for fear of an infection.