Front desk service was great. Responsive, friendly and caring. The room was unclean, there was a clump of hair stuffed in the groove and in between where the shower door meets the shower frame. It was disgusting. I had to get up in the middle of the night and wiggle the handle on the toilet, because it ran non stop. The heater is loud and also woke me up several times throughout the night. I pick hotels because my husband wants a pool and hot tub, well neother was functional, except the outside pool which it was to cold to use and seemed to have a film on the top of the water. They were giving pizza on lieu of the pool noz working which i didnt want the pizza, so the waived the parking, which again helped my rating some, since the customer service was responsive. I will not stay at this hotel again.