While the property itself is beautiful, my overall experience did not meet expectations, particularly given the price point. The resort felt overpriced for the value offered. There were relatively few organized events and activities, and breakfast was surprisingly expensive compared to similar luxury properties.
Service was also an area of concern. Staff were not especially helpful in guiding guests through the resort’s events or amenities. Information was unclear, and I often felt expected to “figure it out” on my own. On multiple occasions, calls to the concierge went unanswered, leaving me to walk to the front desk just to get assistance.
Considering the resort’s remote location—over an hour from the airport—paired with the high nightly rates, lack of service consistency, and limited programming, I cannot recommend this property. For the same cost, there are other resorts in Hawai‘i that offer a more seamless and welcoming guest experience.