Gorgeous hotel & facilities, with a beautiful view. Would definitely recommend you book a canal view room. Overall the service from staff was pretty poor, particularly for the price point & positioning. Staff would frequently forget requests or orders, house keeping left our door open & room unlocked after service, & despite reception being open 24-hrs, the night staff were fairly unwilling to accommodate basic requests (like getting extra towels at night). If they improved the staffing & management of this hotel, I would stay again & recommend.