In the heart of Puebla Historic Center, Hotel Isabel offers a warm and inviting atmosphere. Discover the city's rich history from its central location, unwind on the garden terrace, or challenge friends to table tennis in the arcade/game room.
Puebla–Cholula Tourist Train Terminal - 23 min walk
Restaurants
El Mural de los Poblanos - 2 min walk
Profética - Casa de la Lectura - 2 min walk
Comal Cocina de Antojo - 2 min walk
Attico 303 - 2 min walk
Tacos Tony - 2 min walk
About this property
Hotel Isabel
Hotel Isabel offers a fantastic location, putting you just steps from Zócalo de Puebla. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. A snack bar/deli, a terrace, and a garden are other highlights. Fellow travelers love the helpful staff and central location.
At a glance
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Hotel size
44 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite valet parking
Free onsite extended parking
Height restrictions apply for onsite parking
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Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:30 AM–11:00 AM
Bar/lounge
Room service
Snack bar/deli
What to do
Foosball
Table tennis
Working away
Business center
Meeting room
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fitness center
Arcade/game room
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
47-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 150 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla
Frequently asked questions
Does Hotel Isabel offer free cancellation for a full refund?
Yes, Hotel Isabel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Isabel?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Isabel?
Yes, there's free self, valet, and extended parking.
What are the check-in and check-out times at Hotel Isabel?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Isabel and nearby?
Hotel Isabel has a fitness center and an arcade, as well as a garden.
What's the area around Hotel Isabel like?
Hotel Isabel is a short 2-minute walk from Zócalo de Puebla and 4 minutes' walk from Puebla Cathedral. Our travelers say the local area is very central.
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Reviews
Hotel Isabel Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
9.0
Amenities
9.2
Staff & service
9.2
Property conditions & facilities
Popular mentions
Service staff
Room
Location
Restaurant
Cathedrals
Bed
Downtown
Towns
Shopping center
Food
Reviews
Verified
10/10 Exceptional
Mar 23, 2026
Every thing was well organized the personal very attentive to all the need respectable. Highly recommend the breakfast and the services is very fast love the location and the place
Hilda
Hilda, 2-night trip
Verified
10/10 Exceptional
Jan 30, 2026
yes rooms were clean staff very nice
Clara
Clara, 2-night trip
Verified
10/10 Exceptional
Jan 13, 2026
The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.
Ming
Ming, 1-night trip
Verified
8/10 Very good
Nov 18, 2025
Great location.
Alexander
Alexander, 1-night trip
Verified
10/10 Exceptional
Oct 14, 2025
Great staff, great location close to everything!
Anel
Anel, 3-night trip
Verified
10/10 Exceptional
Oct 3, 2025
Everything was within walking distance and the staff was lovely
Joshua
Joshua, 2-night trip
Verified
10/10 Exceptional
Dec 14, 2025
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Juan
Juan, 4-night trip
Verified
10/10 Exceptional
Nov 14, 2025
The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.
Viviana
Viviana, 4-night trip
Verified
10/10 Exceptional
Dec 14, 2025
Terrace has amazing views, staff was more than inc
anayeli
anayeli, 4-night trip
Verified
8/10 Very good
Dec 17, 2025
Not spotless, but generally well kept. Staff is very friendly and attentive.
Adrian
Adrian, 6-night trip
Verified
8/10 Very good
Jan 16, 2026
Everyone was so nice. The room and all was clean. It did smell strongly of caulking that had not cured but that went away after the first night. No soaps or conditioners in the shower bottles.
Kemper
Kemper, 3-night trip
Verified
6/10 Good
Dec 3, 2025
The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev
Yvette
Yvette, 2-night trip
Verified
10/10 Exceptional
Jul 13, 2025
Great time and excellent service. The dining was also great.
CHRISTINA
CHRISTINA, 2-night trip
Verified
8/10 Very good
May 8, 2025
Great location!
Reyna
Reyna, 1-night trip
Verified
8/10 Very good
Oct 3, 2025
Everything great about hotel location, Clean , services. only complain was a bit noisy at lobby echo
Ratawan
Ratawan, 3-night trip
Verified
10/10 Exceptional
Jul 11, 2025
Staff very kindness, place is very nice and clean
victor
victor, 1-night trip
Verified
10/10 Exceptional
Jun 25, 2025
The property is well located and very comfortable, excellent value for the price. Great location and friendly staff, I would return for sure
Drew
Drew, 2-night trip
Verified
10/10 Exceptional
Nov 10, 2025
I loved the property. Good staff, walkable, safe and the rooms are very spacious and clean. I only would like to recommend to the facility if there’s a chance to bring freezer inside every room to make the stays more comfortable?.
Ulice
Ulice, 4-night trip
Verified
10/10 Exceptional
Nov 8, 2025
The staff, and the cleaning was great,, but they needed more amenities in the room, like body lotion, kleenex, the little extras
Elizabeth
Elizabeth, 4-night trip
Verified
6/10 Good
Jan 24, 2026
My room was spacious, clean and comfortable. Strong wifi in the room. The hotel itself is in an excellent location for exploring the Centro area, situated close to museums, restaurants and shopping.
My only complaint relates to interior noise. The hotel inner courtyard has hard surfaces of tile and stone, which tend to reflect and transmit sound. Staff working late at night, or other guests coming and going (particularly if they aren’t modulating their voices) I found to be loud and disruptive in my room.
Leslie
Leslie, 3-night trip
Verified
6/10 Good
Dec 9, 2025
Front staff at the hotel are very nice, the guy that worked during our stay took such good care of us!
The hotel is a little bit noisy depending on which room you have and sadly we got bed bugs in room nr 9. Front staff immediately moved us to another room, closed the room off and took in sanitation service. They also helped with facilitating laundry (but we had to pay ourselves).
Linnea
Linnea, 2-night trip
Verified
6/10 Good
Dec 3, 2025
My hotel room was not as clean as it could be. I knew from the pictures online that the rooms were dark, and that proved to be accurate. The staff was wonderful, however, and it was a fair price for what I received.
Michael
Michael, 3-night trip
Verified
10/10 Exceptional
Jun 11, 2025
Great location, steps away from the Zocalo. Near restaurants, coffee shops, stores, and Cathedral. Weekends host many bazaars which were walking distance from the hotel. Hotel restaurant had excellent friendly service.
Elva
Elva, 2-night trip
Verified
10/10 Exceptional
Apr 30, 2025
I always consider this hotel as my first choice because of its location. There are many restaurants and interesting places nearby. The receptionist at this hotel was very attentive, and the room was very comfortable and clean.
Jesus Arnulfo
Jesus Arnulfo, 2-night trip
Verified
10/10 Exceptional
Aug 26, 2025
Staff, location, cleanliness. No 24 hr room service