My recent stay at Blue Way Inn in Eagan was the worst experience I have had in over 20 years of traveling and using Hotels.com.
Upon entering the room, I discovered it was filthy and infested with roaches. There were dozens in the kitchen area and dozens more in the bathroom, including the tub. (Please see attached photos.) Because of this, it was impossible for me to remain in the room. Unfortunately, I only noticed the infestation late at night when I went to the kitchen to get water, at which point it was clear the room was not habitable.
The next morning, I returned to the front desk to report the issue and return the keys. The staff member told me there was nothing she could do and provided me with the number 651-314-1207 to contact “Jasper.” When I called, I was told again that nothing could be done and that the front desk should handle it. This unacceptable back-and-forth left me without any support or solution.
Because of these conditions, I had no choice but to immediately secure alternative lodging at an additional cost to me. I am therefore requesting the following:
A full refund of my booking amount.
An additional $200 reimbursement for the cost of the room I had to book across the street.
If this matter is not resolved promptly, I will have no choice but to escalate my complaint, including bringing this to the attention of the City of Eagan Health Department, as the conditions in this hotel pose serious he