Bask in the sun on Krystal Vallarta's private beach or unwind at the terrace. Enjoy shopping, a garden, and WiFi while kids play at the children's pool with a waterslide.
At Krystal Vallarta, you can spend time at the beach enjoying beach umbrellas, yoga, and beachside drinks, plus you'll be just steps from Bay of Banderas. 3 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness center. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a cold drink. This Colonial hotel is also just a 5-minute drive from Cruise Ship Terminal and Malecon.
All inclusive
All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Lessons/classes/games
Aerobics
Dancing
Water fitness
Entertainment
Onsite live performances
Theme parties
At a glance
DONE
Hotel size
388 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:30 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
Free children's club
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (MXN 50 per day)
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Buffet breakfast is offered for an extra charge of approximately MXN 450 to 450 for adults, and MXN 250 to 250 for children
Parking
Self parking costs MXN 50 per day
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 6:00 PM
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta
Frequently asked questions
Does Krystal Vallarta offer free cancellation for a full refund?
Yes, Krystal Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Vallarta?
Yes, there are 3 outdoor pools. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Krystal Vallarta?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Vallarta?
Yes. Self parking costs MXN 50 per day.
What are the check-in and check-out times at Krystal Vallarta?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Vallarta?
No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.
What is there to do at Krystal Vallarta and nearby?
Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a waterslide. Krystal Vallarta also has a fitness center and access to a nearby outdoor pool.
Are there restaurants at or near Krystal Vallarta?
Yes, there are 3 onsite restaurants.
What's the area around Krystal Vallarta like?
Krystal Vallarta is a short 9-minute walk from Cruise Ship Terminal and 12 minutes' walk from La Isla.
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Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6
Cleanliness
7.2
Amenities
7.8
Staff & service
7.0
Property conditions & facilities
Popular mentions
Room
Service staff
Food
Beach
Restaurant
Building
View
Drinks
Booking
Air conditioning
Reviews
Verified
10/10 Exceptional
Mar 1, 2026
Absolutely great staff!
Minnie
Minnie, 25-night trip
Verified
10/10 Exceptional
Jan 20, 2026
Very convenient place to stay, great staff, awesome beach walks, close to stuff and multiple options for this Canadian!
Paige
Paige, 2-night trip
Verified
8/10 Very good
Jan 21, 2026
Room was clean and the staff were very good.
Katherine
Katherine, 14-night trip
Verified
8/10 Very good
Apr 3, 2026
The room is clean but a little dated. Beds are comfortable. Breakfast is great. Long line up for drinks at pool. Not a lot of dinner options . The staff are very friendly and helpful. Loved the beach area.
Marie
Marie, 2-night trip
Verified
10/10 Exceptional
Jan 12, 2026
Clean room & friendly staff! Great food!
David
David, 7-night trip
Verified
10/10 Exceptional
Dec 6, 2025
Clean and a very good location
christian
christian, 2-night trip
Verified
6/10 Good
Feb 5, 2026
Room was ok. No kitchen just a small fridge. Staff were nice.
Mike
Mike, 21-night trip
Verified
8/10 Very good
Oct 30, 2025
We liked the clean room and view and the staff were friendly.
jesenia
jesenia, 2-night trip
Verified
10/10 Exceptional
Jan 6, 2026
This is not a super luxurious resort but is very good. Mostly seems to be a domestic clientele so the food is much more like “home cooking” than other resorts. We liked that. Staff were all really good. Nice village feel in the complex.
Brian
Brian, 6-night trip
Verified
10/10 Exceptional
Nov 11, 2025
All staff were so courteous and helpful.
Lori
Lori, 5-night trip
Verified
10/10 Exceptional
Oct 24, 2025
This place was amazing! So close to the beach and had an amazing view if you chose the sea view room, the staff are all so kind and greet you every time they even walk by you! Will definitely be staying here again.
Mariana
Mariana, 2-night trip
Verified
10/10 Exceptional
Nov 26, 2025
Clean room and exelent customer service
christian
christian, 6-night trip
Verified
6/10 Good
Jan 20, 2026
Room appeared not swept nor washed, room appeared tired and neglected, check-in staff was in no hurry. The spot is beautiful and near the marina and airport, but not a lot of authentic restaurants near.
benoit
benoit, 2-night trip
Verified
10/10 Exceptional
Jan 17, 2026
I stayed here Sunday&Monday night once I landed and had a great experience. The breakfast was awesome tons of options, Thanked the Chef before checkout on Monday. Then booked my last night for Friday night because it’s close to the airport and Juan was awesome plus Barbra helped me Saturday afternoon before my flight back to Canada at 6:30pm. Very family friendly resort, location is great, staff helpful, friendly and fun. I’m so glad they spoke English making it easy to communicate and hardly had to use my translator! Definitely recommend for anyone, there’s lots of options for things to do close by. Very happy with my stay here because it’s my first time in Puerto Vallarta.
Paige
Paige, 1-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Very pleasant surprise. We checked in at night at the special Expedia desk. Had great service and were even given an ocean front room. We booked 1 night but were so happy to find this hotel for a decent rate that we extended for 2 more nights. Nothing fancy no frills and didn’t get the food package but were happy with the service, accommodation, beach access with pool and location in PV. Thank you
Sarah
Sarah, 2-night trip
Verified
8/10 Very good
Feb 4, 2026
Staff was lovely, clean room, easy check-in.
Only limited parking on pavement/bricks. The rest is gravel. Terrible on luggage wheels.
Massive entry and drive they could easily have a luggage drop off as you have to check-in and get a parking pass #.
I’m 80 and had to drag my luggage through the parking lot. Not so fun.
Deborah
Deborah, 1-night trip
Verified
10/10 Exceptional
Nov 14, 2025
Amenities in the room were more than expected. Bathroom is very nice and spacious. Ocean view was as expected. Nice to have a balcony to enjoy the sunset.
Christianne
Christianne, 1-night trip
Verified
4/10 Fair
Jan 2, 2026
The food was gross, no champagne for breakfast. Our tv didn’t have a remote, our phone didn’t have a ring tone. This was probably the worst resort we’ve ever stayed at. On the plus side, the beach was wonderful, we made great friends, and we saw whales everyday
Donna
Donna, 7-night trip
Verified
6/10 Good
Nov 14, 2025
The room was clean, the staff was great. The bigger pool was closed and too many children in the pool area. So if you’re traveling as a couple I wouldn’t recommend, they were in the gym and running down the halls. (Not the hotels fault). Super noisy with construction, people so not as peaceful as would have wanted.
Sergio
Sergio, 2-night trip
Verified
8/10 Very good
Feb 5, 2026
The ocean front room offered whale watching , perfect sunset viewing and watching the waves crash into the shore. The pools could use some repair because many tiles are missing, filter covers on the pool floor are missing and could cause someone to get hurt, and the tiles were so dirty that when we leaned against them my bathing suit top was blackened from the filth. Housekeeping wasn’t consistent and there were days where we didn’t get any housekeeping at all. The location of the hotel is in a great location because it is safe, clean and close to grocery stores, malls, restaurants, the marina, the airport and only a cheap uber to downtown. We did all inclusive for only 3 days out of the 10 days we stayed and did not enjoy the food. Breakfast was the same as lunch and dinner. We ate out at local restaurants instead.
Michelle
Michelle, 3-night trip
Verified
8/10 Very good
Oct 19, 2025
Rooms are clean and comfortable, but the pool is small and crowded. The beach is rocky and has a few chairs.
If you book through Expedia you will get a different bracelet and the Staff may try to charge you for breakfast eve though it was included with your reservation. This was very annoying.
Julio
Julio, 2-night trip
Verified
2/10 Poor
Oct 24, 2025
No hot water! They don’t answer their phones if needed! They say they have three pools they only have one crowded small pool!
esmeralda
esmeralda, 1-night trip
Verified
6/10 Good
Jan 24, 2026
The staff at this location was amazing! Very nice, helpful, and overall provided a good experience at this resort. I will say that the property itself is a bit dated, room was bit dusty, bathroom sink was clogged, and the AC was not keeping the room cool despite keeping curtains closed. One of the two elevators in one of the towers was inoperable for two days, leaving a constant long line of guests trying to get to and from rooms or leaving guests to walk up/down 16 floors.
The beach was great. The property is literally steps away from the water and is very walkable to and from different hotel properties. There were more than enough beach chairs and covers to be able to layout. The only downside were the many vendors soliciting items/activities but they were all really kind when you declined anything.
The food was just ok. There was a grilling event on Wednesday that I really enjoyed as it showcased really amazing flavors of the local food. Outside of that, I could have skipped most of the food offered on the property. Speaking of property, the location is really good. Close to restaurants and shopping. Everything is within walking distance and every easy to navigate.
Overall, this place is a good place if you are on a tight budget and want to have a relaxing vacation. Again, every staff member were amazing, very helpful and welcoming, just hoping they can renovate the property and up the food game.
Adrian
Adrian, 4-night trip
Verified
2/10 Poor
Jul 11, 2025
Unfortunately our experience at Krystal Vallarta was not a good one. We had previously stayed at this hotel in 2019 and had a great experience (booked 4 rooms), so decided to book again. Our family booked a total of 7 rooms this time around and right from the beginning, we started experiencing issues. We got locked out of 4 rooms, keys wouldn’t work, shower and sink in one room overflowed, air conditioner in one room wasn’t working, safe wouldn’t open in another room and we couldn’t access money. Hotel sold part of their property which included a huge part of their biggest pool and we weren’t made aware that construction would be going on everyday, starting early in the morning 8am. When we went to hang out at the pool, we were greeted with a family of 35 that took over entire pool area and was full on having a volleyball match with no consideration for any of us other guests. Balls were flying left and right, hitting and splashing others and the family never once apologized. There was no hotel staff at pools keeping order, so everyone was pretty much doing whatever they wanted. This same family of 35, was gathering in rooms (multiple floors), having parties very late into the night/early morning, making lots of noise. Definitely not the experience we were hoping to have and must say, won’t be staying here ever again .