2/10 Mediocre
29 jul. 2025
Disappointing details that ruined a luxury stay
Despite the luxurious look of Amrit, several things immediately turned me off at check-in.
First, the guest relations rep decided on his own that my dog wasn’t a service animal—without looking at any documents—and said management backed his judgment. We were charged $200 for the stay, making this the first time in all our U.S. travels that a hotel staff member, not a specialist, tried to “qualify” a service dog.
Second, shockingly for a hotel at this level, there were no swimsuit drying racks. Four wet towels and two robes had to hang on just two hooks. Swimsuits had to be laid on balcony chairs, so to enjoy the ocean view we paid for, we had to move them to the floor or hold them in our hands. Not exactly luxury.
Also, for a resort of this standard, a birthday card or even a small gesture would’ve been nice. But not at Amrit—they must believe it’s up to them to decide when my birthday is.
We came to celebrate my 35th for just two days, hoping for a peaceful escape. Instead, these small but telling oversights ruined what should’ve been a relaxing, high-end experience.
Anna
Anna, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
