This was one of the worst hotel experiences I’ve ever had. The place was disgusting and clearly not safe. The property had homeless people hanging around, the parking lot was completely empty, and there didn’t appear to be any other guests—which should have been my first clue.
We specifically booked a non-smoking room. The second I opened the door, it reeked of smoke. It was obvious the room had been smoked in heavily. To make it worse, there was a bag of used baby wipes on the bathroom floor, mold in the corners, and overall the room was filthy. I didn’t feel comfortable even setting my bag down.
We were in the room less than five minutes before I called Hotels.com to cancel. They refused to refund me, even though we did not stay, and to make matters worse, the hotel placed a huge hold on my American Express card, which caused problems with other charges later that day.
The front desk clerk was nice when we arrived, but when we turned right back around to leave, they became very upset. Hotels.com eventually gave me a $100 credit after a long and frustrating chat session, but I still plan on disputing the charge with my credit card company.
This place is nothing like what is described online. It was dirty, unsafe, and absolutely unacceptable. I even uploaded photos of how bad it was. Lesson learned: if you ever book through Hotels.com, pay extra for the trip protection insurance, because clearly they do not stand behind the hotels they advertise.
Bottom line: Do not stay here