2/10
They left a broken bracelet in the room and are now charging me €100 for it.
No staff, no phone contact — just WhatsApp, and they ignore you when you actually need help.
Check-in was a nightmare. No parking instructions, no garage key, no response when I called. Later they said they “didn’t know we had a car.” Seriously?
When we finally got in — late at night, after walking back and forth to get the key — we saw one bracelet was already broken. I took a photo immediately, with full metadata, showing it was taken that night.
They gave us no checkout instructions. Then, after checkout time, they suddenly claimed we broke a bracelet and demanded €100. I sent my photo with proof. Their response? A random photo of six intact bracelets, supposedly taken Thursday at 2 PM — no date, no metadata, nothing. Just their word.
How do I know someone didn’t break it in between? Why is that my fault?
Feels like a scam. They ignored my proof and keep pushing for the money.
You’ve ruined my image of Spain and Alicante.
And seriously — what kind of bracelet costs €100? Is it made of gold?
Hotels.com should remove rotten places like this from the listings. Otherwise, this hotel will only create more victims, and Hotels.com’s credibility will hit rock bottom.
Eunji
Viaje de 2 noches en familia