Pre-stay: emailed twice to ask about flowers in the room for my wife, as it was our 30th wedding anniversary; no reply, no flowers.
No directions for parking, which is barely signposted. Car park is very tight.
Check in queue was about 20-25 minutes. No organisation. Checked details for breakfast, leisure facilities, etc. and asked for confirmation that there are bathrobes in the room to wear to the pool.
Went to room and my wife wanted to take a bath, but the bath tub was dirty. I called reception to ask for someone to come and clean it. Decided we might as well go to the pool and sauna whilst waiting ... no bathrobes. I called reception again, no reply so I went down and queued again to ask for some to be provided. After about 1.5 hours we gave up on going to the pool and I was about to go and lose my rag with reception when someone turned up with bathrobes. They had not been told, but I asked them to clean the bathtub which they did immediately, and replaced one of our towels without being asked. This was the only instance of good service during our stay.
The bed & pillows were comfortable for us, but no alternative pillows had they not been so. Only one chair, which was very uncomfortable to sit on.
Communal areas, esp. the lifts were not very clean.
Breakfast was mediocre at best (worst ever in a 4* hotel). Head waiter kept tapping his watch at us after 10am and is lucky I didn't punch him.
Good location, but doesn't feel safe , esp pm.
Will not return.