I like the hotel and don't want to be too negative, but I told them ahead of time that I was getting engaged and they didn't do anything to try and make it feel special. I booked the most expensive room available on the website with the hope that they'd throw in something like a few rose petals on the bed or like a fun towel folded into a heart.
I had prebooked some strawberries and champagne for the room which weren't there when we arrived and I had to go down and chase them for these.
When we were checking on they said flippantly 'you should have said ahead of time'... I was emailing about this 3 months ago about this.
I also asked for a vase for our flowers, which I didn't think was a crazy request from a guest, but the response was again not rude but a bit like I was being unreasonable.
Also after dinner me and my fiance went for a drink outside and a staff member came out and said 'ill charge the dinner to the room' after I had already paid for it in the restaurant. Not the special touches I was hoping for.
Overall, I love this hotel it has so many special memories for me and I will have these forever, which is why I chose to stay here for my proposal, but I would say I am a bit disappointed with the service and hope that this feedback gets read as I think with such small changes it would have been more magical (literally something as small as putting the towels as a heart would have shown you cared)