Great location and spacious room, but some areas need improvement
I had a comfortable stay overall, and the location is excellent. The room was really spacious, which was great for me and my daughter, and housekeeping was excellent. The fridge and Nespresso machine were also useful. The subway, mall and supermarket are all very close, which made getting around really easy.
Communication was difficult, as only one staff member spoke basic English and the rest had no English. The shower also leaked into the bathroom every time we used it, seemingly because of the design or fitting of the shower door, which meant the bath mat was always soaked.
Despite the hotel being non-smoking, I repeatedly noticed cigarette smoke, particularly around the reception toilets.
The Chinese breakfast selection actually looked really good, but as a vegetarian travelling with a child, I chose the Western breakfast because I wanted something more familiar. Unfortunately, I found this disappointing, around 4/10. The toast was very sweet, the croissants tasted stale and the cereal wasn’t particularly good. The coffee was good though.
I was also confused by the signs in the lift advertising a lobby bar and restaurant. When I asked about them, I was told there was no bar or restaurant on site, so the signage seems misleading and should be removed or updated.
Overall, the spacious room and excellent location were the highlights, but the breakfast, communication, shower and clarity around the hotel’s