8/10 Muy bueno
21 mar. 2026
We would first like to say that the hotel was very smart, clean and the food in the restaurant was excellent.
However unfortunately we felt on many occasions, that male staff would always address me (the male) first, often ignoring or excluding my partner (female, and who booked and paid for this hotel).
We feel that training staff to treat all guests as equal is needed.
One example is, when we both entered the building, the male staff would often say “hello sir” or “how was your day sir”.
Instead, we believe they should have addressed both of us within the same opening conversation.
This happened daily and had a negative impact on our stay.
Kadie
Kadie, viaje de 5 noches
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