Check-In and Check-out took a while. There was always lines with only 1 or 2 attendants. The bellhop service guy Medi, outstanding, very nice and happy. My daughter's room had a microwave but when they opened it, there was trash inside and they didn't have a tv remote. Which brings me to the TV's. It is your very basic channels and there is no streaming for your own accounts. They should really consider upgrading all TV's. You have to travel to 2 other floors to get ice, which was annoying. The parking garage smells very bad like they need to replace their dumpsters or something. Smells like you're walking into trash from the elevator. Other than that, it was a nice stay. Beds are comfy and so are the pillows. They weren't flat and uncomfortable. Location was great, just down the street from Pike Market and prime shopping. The Elephant Pub was good for food & drinks, and a better vibe than the hotel bar.