Okay...so first, the basic stuff.
The room was a reasonable price, right before the College World Series, which was a good thing. My son and I were taking a trip via Amtrak and we were able to leave our truck there for two nights in a safe area. Also good. For a basic stay, that was about all I needed. So I booked a double room queen.
So we arrive around 9:30pm and we just want to get to bed since the train leaves at 5am. We were told it was a room with one queen bed. That's an issue, because as I said, I booked a double room queen and my 9 year old boy is an active sleeper, shall we say. Host tells me look at my reservation. Yep, in the details it says one queen bed. Fine, that's on me. But I felt pretty ticked because I have stayed in a LOT of hotels and "double" always means two beds. And the world "single queen bed" is used in other rooms. But fine. Whatever. I just ask for some extra pillows. Host says "No." Not "I'm sorry sir, we're out" or "We don't have any available, I'm sorry", just "No." I start to get frustrated and finally I catch myself and say "You know what, I'm getting pissed off and I should just get to my room." He proceeds to lecture me about needing to be nicer. That made me want to lose my temper, but I just kept quiet because I knew there wasn't a room left in the city. But I just couldn't believe how this guy just didn't seem to care.
I won't be staying here again, not because of the room (although the bed sucked), but because of the help.