the hotel is cutting corners. no coffee machine in room, i do not care that you offer it in the lobby. i do not want to get dressed and hike it to the lobby. the dead bolt on the door, did not work... there are no curtains. just a pull down shade. the sun/light coming into the room, woke me at dawn. not good...the remote to the tv did not work. they offered me a replacement, and asked if i wanted to program it. really... and this generic remote did not have a guide channel, so i had to go thru every channel to see what was on. finally, the last channel was a non info guide. i wont come back till i know upgrades have been met.